Legal Documents

Goldsber Terms & Conditions — Clear, Simple, and Member-Friendly

Before joining Goldsber, take a moment to read our rules. We want you to play with full confidence — no hidden terms, no surprise clauses.

Last Updated: January 1, 2026
Membership Rules

You must be at least 18 years old to join Goldsber. Each member may hold only one account. Identity verification is mandatory.

Deposits & Withdrawals

Minimum deposit is ৳100 and minimum withdrawal is ৳200. Transactions via Mobile Pay, Nagad, and Rocket are completed in just 5 minutes.

Bonus Terms & Conditions

Wagering requirements apply to all bonuses. The welcome bonus requires 15x wagering, and the reload bonus requires 20x wagering.

Security & Privacy

Your personal information will never be sold to third parties. All data is secured with 256-bit SSL encryption.

Responsible Gaming

Goldsber offers self-exclusion, deposit limits, and cooling-off periods. Responsible gaming is our top priority.

Prohibited Activities

Fraud, multiple accounts, and bonus abuse are strictly prohibited. Any such activity will result in permanent account closure.

1

General Information & Applicability

These Terms & Conditions apply to all services, products, and activities on the Goldsber platform. Opening an account or using our services constitutes your acceptance of these terms. Please read this document carefully before registering.

Goldsber is an online entertainment platform offering Sports Betting, casino games, Live Casino, and lottery services. Our goal is to provide users with a safe, transparent, and enjoyable experience — and our rules are designed with everyone's best interests in mind.

These Terms & Conditions are written in Bengali and apply to users in Bangladesh. If you have any language-related queries, please contact our support team.
2

Membership & Account

One Account Policy

Each person may register only one account on Goldsber. If multiple accounts are found under the same individual, they will be closed immediately and all bonuses forfeited. Opening multiple accounts using the same mobile number, email address, or device is not permitted.

Identity Verification (KYC)

Goldsber follows international-standard KYC (Know Your Customer) procedures. Identity verification is required before processing any withdrawal. You will need to submit a copy of your National ID or passport to complete verification.

  • You must register using accurate and truthful information
  • Keeping your account password secure is solely your responsibility
  • Sharing your account with third parties is strictly prohibited
  • Contact support to update your account details
If you suspect any unauthorized access to your account, notify our support team immediately.
3

Age & Eligibility Requirements

Goldsber's services are available to users aged 18 and above only. Registration by minors is strictly prohibited. Goldsber reserves the right to verify age at any time. Providing false information about your age will result in account closure and forfeiture of all deposits.

In addition, the following individuals are not eligible to open an account on Goldsber:

  • Goldsber employees and their immediate family members
  • Individuals whose accounts have been previously closed
  • Users who have activated self-exclusion
Terms Requirements Status
Minimum Age 18 years Mandatory
Mobile Number Verification Bangladeshi number Mandatory
NID/Passport Before Withdrawal KYC Required
Single Account One per person Mandatory
4

Deposits, Withdrawals & Payments

Deposit Rules

The minimum deposit on Goldsber is ৳100, with a daily maximum of ৳50,000. Deposits are typically credited to your account instantly. If there is any delay, please contact support.

Withdrawal Rules

The minimum withdrawal amount is ৳200, with a daily maximum of ৳50,000. Withdrawals will not be processed until KYC is complete. Most withdrawals are completed within 5 minutes, though banking delays may extend this to up to 24 hours.

  • Withdrawals must be made through the same payment method used for the deposit
  • Withdrawals cannot be made from bonus funds alone without a deposit
  • Suspicious transactions will be subject to a verification process
Goldsber does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own charges.
5

Bonuses & Promotional Offers

Goldsber offers a range of bonuses — welcome bonus, reload bonus, cashback, and referral bonus. Each bonus comes with its own terms, which will be communicated to you before the bonus is granted.

Wagering Requirement

Bonus balance cannot be withdrawn directly. Bonuses convert to real money only after the required wagering amount has been met. The wagering requirement is 15x for the welcome bonus and 20x for reload bonuses.

Bonus Validity

  • Welcome Bonus: Wagering must be completed within 30 days
  • Weekly Cashback: 7-day validity
  • Referral bonus: 14-day validity
  • Unused bonuses will be automatically cancelled upon expiry
Goldsber reserves the right to modify or cancel any bonus offer at any time. Bonus abuse — including arbitrage betting or use of multiple accounts — is strictly prohibited.
6

Betting Rules & Terms

The following rules apply to all betting activities on Goldsber. These must be followed across Sports Betting, casino games, live betting, and lottery.

Bet Amount

  • Minimum Bet: ৳10
  • Maximum Bet: Varies by event and market
  • Higher special limits apply for VIP members

Event Cancellation & Result Changes

If an event is cancelled or abnormal circumstances arise before a match concludes, Goldsber reserves the right to void the bet and issue a full refund. No bet reviews will be entertained after official results have been announced.

If a technical error or incorrect odds are identified in the result of a sporting event, Goldsber reserves the right to void the affected bet.
7

Prohibited Activities

The following activities are strictly prohibited on the Goldsber platform. Any violation will result in permanent account closure and forfeiture of all balances.

  • Multiple accounts: Operating more than one account under the same person's name
  • Bonus Arbitrage: Attempting to guarantee profits through bonus abuse
  • Account sale: Transferring or selling your account to another person
  • Hacking or fraud: Exploiting any technical loopholes
  • Money laundering: Using the platform for money laundering purposes
  • False information: Using false or another person's information during registration
If suspicious activity is detected, Goldsber may suspend the account without prior notice and, if necessary, report the matter to law enforcement authorities.
8

Account Suspension & Closure Policy

Goldsber reserves the right to suspend or close accounts under the circumstances listed below. For queries about a suspended account, please reach out to our support team.

Grounds for Suspension

  • Terms Violation
  • Failure to Verify Identity
  • Suspicious Transactions
  • Suspected underage user
  • Extended inactivity (over 12 months)

Member's right to close their own account

Any member may close their account at any time. If there is a remaining balance, it must be withdrawn before closure. Accounts can be closed by contacting support or through the settings page.

9

Privacy & Data Protection

Goldsber takes the protection of your personal data seriously. Information we collect — including your name, mobile number, address, and transaction history — is used solely for service delivery, security, and legal compliance.

  • Personal information is never sold to third parties
  • Information is not disclosed without a government order
  • All data is encrypted with 256-bit SSL
  • See our Privacy Policy for more details
To read our full Privacy Policy Click here।
10

Responsible Gaming Policy

Goldsber believes gaming is a form of entertainment — not a source of income. That's why responsible gaming sits at the heart of everything we do. Goldsber gives every member the ability to set their own playing limits.

Available Protection Tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss Limit: Prevent losses beyond a set amount
  • Session Timer: Track how long you've been playing
  • Cooling-Off Period: Breaks from 24 hours up to 30 days
  • Self-Exclusion: Account suspension from 6 months up to permanent closure

If you feel that gaming is having a negative impact on your life, contact our support team immediately or visit our Responsible Gaming Visit the page.

11

Dispute Resolution Process

If you have a dispute, please contact our support team first. Most issues are resolved within 24 hours. All disputes at Goldsber are handled through a three-step process:

  1. Initial complaint: Submit a complaint via support chat or email
  2. Review: Our specialist team will review your submission within 72 hours
  3. Final Decision: A written decision will be provided with reasons stated
Support email: support@goldsber.app | Live chat available 24/7, 7 days a week.
12

Changes & Updates to Terms

Goldsber may update these Terms & Conditions at any time. Members will be notified in advance of any significant changes via email or notification. Continued use of the platform after an update constitutes acceptance of the revised terms.

The date of the last update will always be shown at the top of this page. If you object to any changes, you will have the option to close your account.

The latest version of these terms is always available at goldsber.app/terms-conditions.

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