Our commitment

Goldsber Responsible gaming — keep it entertainment, not addiction

Goldsber believes the right kind of entertainment adds real joy to people's lives. But when gaming spirals out of control, it can cause serious harm. We want to help you recognise that line — and stay on the right side of it.

The mental and financial well-being of every Goldsber member matters more to us than business.
Quick Protection Tools
Deposit Limit
Set daily / weekly / monthly limits
Set →
Cooling-Off Period
24-hour to 30-day break
Activate →
Self-Exclusion
Options from 6 months to permanent closure
Apply →
Session Timer
Monitor how long you're playing
Activate →
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Need help? Reach out today. Gaming addiction is a mental health condition. If you think you have a problem, don't wait — reach out to our support team. We're always here for you.

Responsible Gaming Protection Tools

These tools are available free of charge to every Goldsber member

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once set, reducing a limit takes effect immediately — but increasing it requires a 72-hour wait. That's by design.

Effective immediately
Loss Limit

Set a cap on how much you can lose within a given period. Once you hit that limit, your betting will be automatically paused.

Automatic Protection
Session Time Limit

Decide how long you want to play in one sitting. When the session timer runs out, Goldsber will remind you and encourage you to take a break.

Raising Awareness
Cooling-Off Period

Need a short break? Pause your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time — a chance to clear your head.

Temporary Break
Self-Exclusion

If you need a longer break, self-exclusion is the right choice. You can close your account for 6 months, 1 year, or permanently. We respect that decision completely.

Long-Term Protection
Direct Support

Talk to our Responsible Gaming team anytime. Helping you without judgment is what we're here for. Just type "HELP" in live chat to get started.

Available 24/7

Why Responsible Gaming Matters

Goldsber's Approach & Our Responsibility

At Goldsber, we entertain thousands of people every day. The thrill of a cricket match, the dream of a lottery win, the excitement of a casino game — these are genuine forms of entertainment. But we also know that for some people, that entertainment can sometimes spiral out of control.

Responsible gaming means treating gaming as a form of entertainment — not a source of income, and not something to hide from family or friends. At Goldsber, we want you to play with a smile and walk away with one too.

The Golden Rules of Healthy Gaming

  • Set your budget first: Decide how much you're willing to spend before you start playing — and stick to that limit
  • Accept your losses: Don't chase your losses by placing more bets
  • Control your time: Take regular breaks instead of playing for long stretches at a time
  • Don't make decisions on impulse: Avoid placing bets when you're angry or feeling low
  • Not with household money: Never bet with money meant for household expenses or paying off debt
  • Keep expectations realistic: Winning every game isn't possible — and that's perfectly normal
Remember, using responsible gaming tools on Goldsber isn't a sign of weakness — it's a sign of smart decision-making.

When to Seek Help

Problem gaming develops gradually — and it's often hard to recognize on your own. If you notice even one of the signs below, don't wait: reach out to support. Goldsber's Responsible Gaming team will help you in complete confidence.

Goldsber didn't create this responsible gaming policy just to put something on paper. Our entire system is built around it. Our AI actively monitors for unusual betting patterns and reaches out to affected members to offer help.

Every month, Goldsber's responsible gaming team helps hundreds of members stay within safe limits. You're always welcome to reach out to us for support.

Recognize the signs of a problem

1
Spending beyond your set budgetKeep telling yourself "just one more" but can't seem to stop
2
Betting more to recover money you've lostThis is called "chasing losses" — one of the most common signs of problem gaming
3
Hiding your gaming from family or friendsFeeling the need to hide your gaming is an early warning sign
4
Unable to focus on daily responsibilitiesGaming is getting in the way of sleep, eating, work, or studies
5
Betting with household or emergency fundsUsing money meant for rent, food, or medication to gamble is a serious warning sign
6
Feeling restless or irritable when you can't playFeeling uneasy when not gaming is one of the key signs of addiction
7
Gaming with borrowed moneyBetting with borrowed money or someone else's funds — you need help right now
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Asking for Help Takes Courage

Goldsber's support team will help you without any judgement. But the first step has to come from you.

Contact Support

Self-Assessment

Are your gaming habits healthy? Check for yourself with these simple questions.

Question 1 / 6 Do you often spend more than your planned budget on gaming?
Question 2 / 6 After a loss, do you chase your losses by placing more bets?
Question 3 / 6 Do you keep your gaming hidden from family or people close to you?
Question 4 / 6 Is gaming affecting your sleep, work, or time with family?
Question 5 / 6 Have you tried to stop gaming but couldn't?
Question 6 / 6 Have you ever borrowed money or dipped into household funds to fund your gaming?
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Get Support

How to activate the protection tools

Set your gaming limits in just a few minutes

1
Log in to Goldsber Log in to your account with your mobile number and password.
2
Go to Profile Settings Click the profile icon in the top right corner and open the "Responsible Gaming" section.
3
Choose your preferred tool Deposit limit, loss limit, session timer — choose what works for you.
4
Set an Amount or Time Limit Enter a number that works for you and confirm.
5
Effective immediately Reducing a limit takes effect immediately. Increasing one requires a 72-hour waiting period.

Goldsber's Responsible Gaming Commitment

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Adults Only
No one under 18 may use Goldsber — that's our first rule
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AI Monitoring
Unusual betting patterns are detected automatically and support is triggered
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Awareness Training
Our entire support team is trained in responsible gaming
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Privacy Protection
Any information shared when seeking help is kept completely confidential — no judgment, ever
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Transparent Statistics
Odds and statistics for every game are made fully transparent to our members
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People First
If we detect a problem with a member's gaming habits, we proactively reach out to offer support

FAQs

Your most common questions about Responsible Gaming, answered

You may reapply after the specified period (6 months or 1 year). However, a permanent exclusion is a final decision and cannot be reversed. In either case, our team will speak with you before any account is reinstated to make sure you're genuinely ready.

Yes, limits can be increased — but only after a 72-hour waiting period. This is intentional, designed to protect you from decisions made in the heat of the moment. Decreasing your limit takes effect immediately.

Absolutely. During a cooling-off period, only login and betting are suspended — your balance remains completely safe. Once the period ends, you can withdraw as normal.

Goldsber's support team is also available to speak with family members. We can temporarily suspend an account or apply limits at the request of a third party. Get in touch with us.

Yes, gaming addiction is a recognised mental health condition — and it's fully treatable. With the right help at the right time, most people can return to a healthy, normal life. There's no shame in it. Don't delay.
Safe Entertainment

Play Responsibly — Enjoy More

Join Goldsber, where your well-being is the greatest reward we know. Play within your limits and enjoy life.

18+ Adults only Free protection tools 24/7 Support
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