Legal Documents

Goldsber Privacy Policy — Your Data is Completely Safe with Us

Everything you share on Goldsber — your name, mobile number, or transaction details — is handled transparently: how it's collected, how it's used, and how it's protected. We believe privacy is a right, not a privilege.

Last Updated: January 1, 2026
No Data SalesNever to Third Parties
256-bit encryptionBank-grade security
Your RightsRight to Erasure
Minimum CollectionOnly the necessary information is collected

How We Protect Your Privacy

The security measures actively in place to protect your data on Goldsber

End-to-End Encryption

Every transaction and piece of personal data you share is protected with 256-bit SSL encryption. No hacker or third party can access your information.

Secure data storage

All data stored on Goldsber's servers is kept in encrypted format. No external party has direct access to our databases.

Selling your data is strictly prohibited

We never sell, rent, or share your personal data with advertisers, data brokers, or any other third parties.

Your Data, Your Control

You can request to view, correct, or delete your data at any time. We will action your request within 30 days.

Regular security audits

Goldsber's systems are regularly audited by third-party security experts. Any vulnerabilities identified are resolved promptly.

Marketing Opt-Out

You can opt out of promotional messages at any time. We never send spam without your consent.


1

Introduction & Scope

Welcome to Goldsber's Privacy Policy. This document explains what information we collect when you use the Goldsber platform, why we collect it, and how we keep it secure.

We understand that sharing personal information online can feel like a concern — especially when financial transactions are involved. That's exactly why Goldsber has invested from the start in building a transparent, user-friendly privacy policy. Our goal is simple: you should always know where your data is going and why.

This Privacy Policy applies to the Goldsber website, mobile app, and all associated services. By using our services, you are considered to have agreed to this policy.

This policy has been specifically designed for users in Bangladesh and is aligned with applicable data protection regulations in the country.
2

What types of information are collected

Goldsber only collects information that is genuinely necessary to provide our services, ensure security, and meet legal obligations. A detailed breakdown by category is provided below:

A. Identity Information

  • Full name
  • Date of Birth
  • National ID Number (for KYC verification)
  • Address

B. Contact information

  • Mobile Number
  • Email Address (if applicable)

C. Financial information

  • Mobile Pay / Nagad / Rocket Number
  • Transaction history
  • Deposit and withdrawal records

D. Technical information

  • IP Address
  • Device Type & Operating System
  • Browser information
  • Login and logout timestamps
Data Type Reason for collection Mandatory
Name and mobile number Account Creation Yes
NID / Passport KYC Verification Prior to Withdrawal
Payment Information Transaction processing Yes
IP address and device Security & Fraud Prevention Yes
Cookie data Improving Page Experience Optional
3

How information is collected

Goldsber collects information through several methods. Your consent is obtained at every step.

Collected Directly

You provide information directly when filling out a registration form, completing the KYC process, making a deposit or withdrawal, or contacting support.

Automatic collection

While you use the platform, technical information is collected automatically through cookies, log files, and web beacons. These are used primarily to ensure security.

Goldsber never collects information through unauthorized or covert methods. If you notice anything unusual, please contact support immediately.
4

Purpose of Data Use

Goldsber uses your information only for the purposes listed below. It is never used for anything beyond that.

  • Account Management: Registration, Login & Account Verification
  • Transaction Processing: Processing Deposits & Withdrawals
  • Security: Detecting & Preventing Fraud
  • Customer support: Troubleshooting & Support
  • Legal Obligation: Compliance with Government Regulations
  • Platform improvement: Improving Service Quality
  • Promotions (subject to consent): Relevant Offers & Notifications
Goldsber does not use your data for profiling or targeted advertising.
5

Data sharing and third parties

Goldsber does not generally share your information with anyone. However, there are specific circumstances where sharing may be necessary.

When Your Information May Be Shared

  • Payment Processor: To complete transactions via Mobile Pay, Nagad, or Rocket
  • Legal Compliance: Upon a court order or lawful request from a government authority
  • Security Auditors: To verify system security (data used without your name)
  • Business Transfer: In the event of a merger between any part of Goldsber and another company
All third-party service providers who work with us are contractually bound to comply with our Privacy Policy.
6

Data Retention & Storage Period

Goldsber does not retain your data longer than necessary. Retention periods are determined based on the type and purpose of the information.

Retention Period

  • Active Account Information: For as long as the account remains active
  • Transaction Records: 5 years after account closure (legal obligation)
  • KYC Documents: 5 years after account closure
  • Communication Records: 2 Years
  • Cookie data: 90 Days to 1 Year

After the specified period, data is securely deleted or anonymized.

7

Cookie Policy

Goldsber uses cookies on its platform. Cookies are small text files stored in your browser that help improve your experience.

Cookie type

  • Essential Cookies: Required for login sessions and account security
  • Functional Cookies: To remember your preferences
  • Analytics Cookies: To understand site usage patterns (anonymized)

You can block cookies through your browser settings, though doing so may cause some features to not work correctly.

Goldsber does not use third-party tracking cookies or cross-site tracking.
8

Your Rights

Every member registered on Goldsber has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

👁️
Right to Access Your Data
View what information we hold about you at any time
✏️
Right to Rectification
Request corrections to inaccurate or outdated information
🗑️
Right to Deletion
You may request deletion of your data within the limits permitted by law
⛔
Right to Restrict Processing
You can restrict the use of your data for specific purposes
📦
Right to Data Portability
The right to receive your data in a clear, readable format
🙅
Right to Object
Object to marketing or specific types of processing
9

Protection of children and minors

Goldsber's services are intended exclusively for adults. We do not knowingly collect personal information from anyone under the age of 18.

If a parent or legal guardian discovers that their minor child has created an account on Goldsber, please contact support immediately. We will promptly close the account and delete all associated data.

Protecting minors is our highest priority. If a minor is identified, immediate action will be taken.
10

Policy changes and updates

Goldsber may update this Privacy Policy from time to time. Any changes will be reflected with a revised date on this page, and members will be notified via mobile or email for significant updates.

Continued use of our services after an update constitutes acceptance of the revised policy. If you do not agree with any changes, you will have the option to close your account.

11

Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our support team. We typically respond within 48 hours.

Privacy-related email: support@goldsber.app | Live Chat: Available 24/7

For more details, please visit our FAQ Page or Terms & Conditions View.


Join Securely

Your data is safe — get started on Goldsber today

Your privacy is our top priority at Goldsber. Open a free account and enjoy the experience with complete peace of mind.

No Data Sales Encrypted protection Your Data, Your Control
বাংলা